Do you have a question, here are some of our most Frequently asked Questions.

HUE Kard -H400

What if I am not getting the full mAh out of my battery?

The battery may advertise a specific amount of mAh, but you will have to remember that it might lose some power while charging and/or how often you using your device while charging it. If you are not getting close to the expected amount, please send us a support request to determine whether you have a defective battery or not.

What is the difference between HUE Kard and HUE Pro?

There are many differences between the two products.  For starters, the HUE Kard is much thinner than the HUE Pro.  The Kard has a lower battery capacity, charging an iPhone approximately twice with a 1A output.  The Kard comes in red, black and white and has a little screen with LED lights that indicate the power left on the battery.  This battery is ideal for everyday use as it is extremely compact and light.  The HUE Pro has some more power, having a 10000mAh.  This charges the iPhone 5 approximately 4-5 times.  The HUE Pro offer dual ports, one is a 1A output while the other is a 2.1A output.  This means that you can charge any tablet using the 2.1A output, while simultaneously charging a phone using the other USB output.  This battery also has a LED screen that shows a percentage of power your battery has left.  Coming in 5 different colors (blue, lime green, silver and black), this ultra powerful and compact battery is ideal for travel or daily use depending on how much you use your power hungry devices.

Can I charge my tablet using this device?

Yes.  This battery can charge many devices including smartphones, cameras, tablets, GPS, eReaders and other digital devices.  

How do I charge the battery?

Using your provided cable, plug in the micro-USB end into the micro-USB on the battery pack. Plug in the bigger USB end into an AC wall adapter or into your computer.  The device should start charging immediately.  Once the battery has been fully charged, it will turn off automatically.

How do I charge my device using this battery?

You can charge your device by connecting the USB charging cable that is compatible for you personal device into the battery pack, then pressing the power button. You device should begin charging right away. 

What comes with my package?

Along with your battery pack, in the package you will receive a micro USB cable for charging the battery pack along with a user menu. All Juno Power external battery pack do not come with AC wall adapter or USB cable for charging your Mobile device .

HUE PRO H1000

What if I am not getting the full mAh out of my battery?

The battery may advertise a specific amount of mAh, but you will have to remember that it might lose some power while charging and/or how often you using your device while charging it. If you are not getting close to the expected amount, please send us a support request to determine whether you have a defective battery or not.

What is the difference between HUE Kard and HUE Pro?

There are many differences between the two products.  For starters, the HUE Kard is much thinner than the HUE Pro.  The Kard has a lower battery capacity, charging an iPhone approximately twice with a 1A output.  The Kard comes in red, black and white and has a little screen with LED lights that indicate the power left on the battery.  This battery is ideal for everyday use as it is extremely compact and light.  The HUE Pro has some more power, having a 10000mAh.  This charges the iPhone 5 approximately 4-5 times.  The HUE Pro offer dual ports, one is a 1A output while the other is a 2.1A output.  This means that you can charge any tablet using the 2.1A output, while simultaneously charging a phone using the other USB output.  This battery also has a LED screen that shows a percentage of power your battery has left.  Coming in 5 different colors (blue, lime green, silver and black), this ultra powerful and compact battery is ideal for travel or daily use depending on how much you use your power hungry devices.

What is the difference between the 1A and 2.1A output charge ports?

The different amperage is made to support different devices that require higher amperage. In general, the 1A is for cell/smartphones and other small devices. And the 2.1A is for larger devices, such as the Apple iPad and other tablets. Currently there are cell/smartphones that accept the 2.1 amperage input as well.

Can I charge my tablet using this device?

Yes.  This battery can charge many devices including smartphones, cameras, tablets, GPS, eReaders and other digital devices.  

How do I charge the battery?

Using your provided cable, plug in the micro-USB end into the micro-USB on the battery pack. Plug in the bigger USB end into an AC wall adapter or into your computer.  The device should start charging immediately.  Once the battery has been fully charged, it will turn off automatically.

How do I charge my device using this battery?

You can charge your device by connecting the USB charging cable that is compatible for you personal device into the battery pack, then pressing the power button. You device should begin charging right away. 

How do I charge my device from the HUE PRO H1000?

You can charge your device by connecting the USB charging cable that is compatible for you personal device into the HUE PRO H1000, then pressing the power button. You device should begin charging right away. 

I am a little concerned about 2.1 amps being a little high for cellphone charging (typically 1A). Will this shorten my battery life?

Most smartphones nowadays (iPhone 5, Samsung Galaxy S Series, Samsung Galaxy Note series will endure a 2.1A output. Realistically, plugging a phone into a charger that supplies more than needed is actually okay. Current (amperage) is supplied usually by demand, unlike voltage. The phone’s charging circuit will take what it needs, and generally the 5V 2.1A is just a power source. Older phones (flip phones) may not have a chip inside the phone regulating the charge, but most smartphones today, Apple and Samsung, and Sony will all draw power as they need.

How do I know when the HUE PRO H1000 has been fully charged?

The HUE PRO H1000 comes with a LED indicator. When the battery pack is being charged, the LED indicator will display a percentage from 1-100. When the LED indicator displays 100%, the battery pack has been fully charged.

What comes with my package?

Along with your battery pack, in the package you will receive a micro USB cable for charging the battery pack along with a user menu. All Juno Power external battery pack do not come with AC wall adapter or USB cable for charging your Mobile device .

How many times can the HUE PRO H1000 charge my mobile device?

It depends on the mAh of your device. Generally, the HUE PRO H1000 when fully charged can charge your mobile phone up to 4 times.

What devices can be charged using the HUE PRO H1000?

 

The HUE PRO H1000 is compatible with any device that uses a 5V input port and that comes with a USB to Micro-USB input port.

 

How do I charge the HUE PRO H1000?

A USB-micro cable is included in the package. You can charge the HUE Pro H1000 either by connecting the USB-micro cable to a USB AC adapter (such as an iPhone adapter) or computer USB port.

HUE Stik H260

What if I am not getting the full mAh out of my battery?

The battery may advertise a specific amount of mAh, but you will have to remember that it might lose some power while charging and/or how often you using your device while charging it. If you are not getting close to the expected amount, please send us a support request to determine whether you have a defective battery or not.

What is the difference between the 1A and 2.1A output charge ports?

The different amperage is made to support different devices that require higher amperage. In general, the 1A is for cell/smartphones and other small devices. And the 2.1A is for larger devices, such as the Apple iPad and other tablets. Currently there are cell/smartphones that accept the 2.1 amperage input as well.

Can I charge my tablet using this device?

Yes.  This battery can charge many devices including smartphones, cameras, tablets, GPS, eReaders and other digital devices.  

How do I charge the battery?

Using your provided cable, plug in the micro-USB end into the micro-USB on the battery pack. Plug in the bigger USB end into an AC wall adapter or into your computer.  The device should start charging immediately.  Once the battery has been fully charged, it will turn off automatically.

How do I charge my device using this battery?

You can charge your device by connecting the USB charging cable that is compatible for you personal device into the battery pack, then pressing the power button. You device should begin charging right away. 

What comes with my package?

Along with your battery pack, in the package you will receive a micro USB cable for charging the battery pack along with a user menu. All Juno Power external battery pack do not come with AC wall adapter or USB cable for charging your Mobile device .

How may times can the HUE Stik H280 fully charged my mobile device?

It depends on the battery capacity of your device.Generally. the HUE Stik H280 can fully charged your mobile device 1-2 times.

Juno Power FAQ

Will my battery still charge my phone if it was unused over a period of time?

The battery will slowly lose power if it has been unused for a long period of time – much the same as leaving a glass of water out, eventually some water will evaporate or be lost.  Our batteries are manufactured with the highest quality battery cells, so even if the device is left unused for some time, it is sure to have power left.  Please store your battery in room temperature or cooler to maintain optimal condition.

Are all Juno Power products compatible with all smartphone brands?

All Juno Power products are compatible with any Apple, Android, and most electronic devices requiring a 5V USB charge except for the Kaebo lighting cable, it is made specially for iPhone 5, iPhone 5S, iPhone 5c and iPhone 6.

Can Juno Power products be purchased internationally?

Our products are only sold in the USA; we also ship to the UK but customers have to pay a higher fee due to high shipping costs.  We are currently in the process of finding resellers – this will allow us to ship internationally, at lower costs for our customers.

What if I am not getting the full mAh out of my battery?

The battery may advertise a specific amount of mAh, but you will have to remember that it might lose some power while charging and/or how often you using your device while charging it. If you are not getting close to the expected amount, please send us a support request to determine whether you have a defective battery or not.

What is the difference between 1A and 2.1A?

The difference means that the 1A battery charges for smaller devices like smartphones and/or cellphones.  The 2.1A has the capacity and speed to be able to power up larger devices, like tablets.  The A in 1A and 2.1A means amperage.  2.1A charges devices 2x faster than 1A ports.  It is safe to charge your smartphone with either port, but, 2.1A is recommended for charging tablets.  While you can charge your phone with both ports, it is recommended you follow your manufacturer’s instructions.

What if I am not getting the full mAh out of my battery?

How long does it take to charge my battery pack?

All devices are different due to their capacities.  If the battery pack is not plugged into your smartphone or any other device, it can take anywhere from 3-10 hours to be fully charged, depending on how drained your battery is and what model you have.  Most devices will charge fully overnight, at most.

Who do I contact if I have any additional questions about my Juno Power product?

Make sure you have visited our dedicated support website at http://support.junopower.com before contacting us directly.  Most questions can be answered online. If you have any further questions you can contact our support team via email at support@junopower.com. We also have a Live Chat sysytem which you will see located on the side-bar on our website, there a representative can be easily reached as well.

How long does it take for my product to arrive after ordering online?

Juno Power uses USPS shipping in the United States. All products should arrive to their destination within 3-7 business days unless you request a faster shipping method during the checkout process. For all purchase outside of the US, package may takes up to 2 weeks to arrive due to custom withhold.

What is included in my warranty for an Juno Power product?

All Juno Power products carry a one-year limited warranty upon purchase.  This warranty covers any damages the device may have due to workmanship or manufacture defects.  You must register for device upon purchase to be included in this warranty. Registration can be found here.

Do I need to charge my smartphone or tablet separately from my battery pack?

If your device has more than one USB port, you can either charge your devices separately or at the same time.  If you have a smaller battery capacity device, such as the HUE Kard or the HUE Stik, then you cannot simultaneously charge due to the shortage of ports available to you.

How do I charge my battery pack?

Each battery pack comes with a micro-USB cord that you can attach and plug into a compatible 5v AC to DC wall adapter or into a USB port in a computer.  Depending on the product you have, the LED lights or LCD indicator will let you know if the battery is being charged or not.  While being charged, devices with LED lights will flash until all lights remain solid, meaning the device is fully charged.  Those with a LCD indicator will display 100% when the device is fully charged.

How do I know when my battery pack has been fully charged?

Depending on the device you have purchased, the battery will either have a LED light indicator or an LCD digital display.  Some devices have three or four LED indicators.  While charging your device, the LED light will flash.  When all the indicators stop flashing and are solid, then your battery has been fully charged.  Those that have a battery pack with an LCD indicator, such as the HUE Plus, the LCD will provide a percentage from 1 – 100%.  This number indicates how much the battery has been charged.   You know that your battery pack has been fully charged when the screen reads 100%.

I have a question about my product. Who do I contact?

For general questions about all Juno Power products, please contact customer service  via our online chat system or call us directly at (888)-503-5368.

What is the difference between the 1A and 2.1A output charge ports?

The different amperage is made to support different devices that require higher amperage. In general, the 1A is for cell/smartphones and other small devices. And the 2.1A is for larger devices, such as the Apple iPad and other tablets. Currently there are cell/smartphones that accept the 2.1 amperage input as well.

Can any Juno Power products be found at a retail store, or am I only able to order online?

Unfortunately, our products are not currently sold in retail stores.  You can purchase any Juno Power product online through our website to ensure the most reasonable pricing for our customers.  You can also find our product on Amazon.com and Grandst.com. However, we have multiple retail distributors currently pending our approval, so check back in the near future for updates.

How long do I have after purchasing a product to return or exchange it?

Following your purchase, if you are dissatisfied for any reason, you may exchange or return the product within 30 days. Juno Power can exchange any product of the same value if associated with a warranty related issue.  All Juno Power products are covered under a one year limited warranty against manufacturing defects.

What if I think my battery is broken?

If you think your battery is broken, contact Juno Power Support at http://support.junopower.com and open a support ticket. Our customer support member will help you troubleshoot your device and replacement will be made if needed. 

How long does the battery take to charge up on the wall?

Depend on the battery pack capacity, a good 3-6 hours for a full recharge on a 5V charge block / computer, and faster if plugged into a 12V port (2-3 hours).

What comes with my package?

Along with your battery pack, in the package you will receive a micro USB cable for charging the battery pack along with a user menu. All Juno Power external battery pack do not come with AC wall adapter or USB cable for charging your Mobile device .

I’m having an issue with the way my product works – what can I do?

Our tech support team is happy to answer any questions. Please visit http://support.junopower.com/contact/ and fill out the support form. A member of our technical support staff will be back in touch within one business day.

JUNOJUMPER

What comes with my package?

Along with your JUNOJUMPR battery, in the package you will receive a cigarette lighter for charging in the car, jumper-cables, and a USB cable for charging.

Can I charge my tablet using this device?

Yes.  This battery can charge many devices including smartphones, cameras, tablets, GPS, eReaders and other digital devices.  

How do I charge the battery?

Using your provided cable, plug in the micro-USB end into the micro-USB on the battery pack. Plug in the bigger USB end into an AC wall adapter or into your computer.  The device should start charging immediately.  Once the battery has been fully charged, it will turn off automatically.

How do I charge my device using this battery?

You can charge your device by connecting the USB charging cable that is compatible for you personal device into the battery pack, then pressing the power button. You device should begin charging right away. 

How long do you think the battery will last?

If you are referring to the JUNOJUMPR, typical jump will draw 500- 1000mAh so it really depends on what stage your car battery is in. In terms of cellphones, it can charge an iPhone around 3 times or more. As far as shelf life, it’ll hold a charge for at least 6 months, but throughout the 6 months, it may lose power over the weeks. This also differs depends on your storage condition.

If I use JUNOJUMPR to recharge my phone or other device, at what point will I not be able to boost my car battery?

This really depends on how many times you recharged your phone with the battery. Generally we recommend at least seeing 2 LEDs (out of 4) light up to jump start your car. Also depends on the state of your car battery.  JUNOJUMPR has 6000mAh, to jumper start a viehicle, each jump may require 500 up to 1000mAh.

Do you need to buy an adapter for the JUNOJUMPER to plug into your vehicle’s battery?

No. The JUNOJUMPER comes with a jumper cable for your car battery and car adapter 

How do I know when the JUNOJUMPER has been fully charged?

The JUNOJUMPER comes with four blue LED Light indicators. The blue LED Light indicators will blank when the battery pack is being charged. When the battery pack has been fully charged, the device will turn off automatically, and all four blue LED light indicators will stay on when you press the power button

What comes with my package?

Along with your battery pack, in the package you will receive a micro USB cable for charging the battery pack along with a user menu. All Juno Power external battery pack do not come with AC wall adapter or USB cable for charging your Mobile device .

JUNOJUMPER Guide

Steps to using the JUNOJUMPER

Warning: Jump-starting a car can cause serious injury if you are not careful. If you are unsure of what you are doing at any point, do not attempt to jump-start your car. Ask an experienced friend or technician to show you first.  The JUMPER is not your ordinary portable battery, it has a high amperage output up to 300 Amps and you can cause serious injury to yourself or damage to the vehicle if you do not follow directions.

 

JUNOJUMPER JUMP-START GUIDE – JUNO POWER

Step 1: Please read your car’s owner manual.  Some manufacturers do not allow jump-starts, and some require fuses that need to be removed before attempting a jump-start, or other precautionary steps that needs to be taken for a successful jump-start.  Some manufacturers place the car battery in a location other than the engine compartment.  In this case, your car will have designated jump-start terminals under the hood.  If you are uncertain what to look for, please check your car’s owner manual first before attempting any jump-starts.

Step 2: Make sure you are in a dry location to attempt a jump-start. Do not attempt any jump-starts in foggy weather where visibility is an issue.  DO NOT attempt to jump-start a car in the rain.

Step 3: Make sure your ignition key is in the “OFF” position or the key is not inserted in the ignition.  For smart-key fobs where you utilize a push-start button to start the car, please make sure that it is in the completely off mode.

Step 4: Always wear gloves and eye-protection glasses if available.  Put them on if you have them.

Step 5: Before you clamp the jumper cables to the battery pack, please make sure your battery terminals are free from dry battery acid and rust.  If you see a dirty terminal, please wipe with a dry paper towel or cloth to free terminals from dirt.  You must have a clean connection to jump-start a vehicle.

Step 6:  Identify the positive and negative terminals on your car.  Usually the positive terminal has “+” sign and negative terminal has a “–“ sign.  In most cases, they are noted with Red (+) and Black (-) colors.   If your battery is not in the engine compartment, look for the alternative jump-start locations with + and – indicators.

Step 7: Make sure your jumper cables are not connected to the JUMPR device. Clamp the RED positive (+) clamp to the terminal + in your engine compartment.

Step 8: Clamp the BLACK negative (-) jumper clamp to the NEGATIVE terminal (-) in our engine compartment.  This is usually very close to the positive terminal.

Step 9: VERY IMPORTANT – make sure the positive and negative clamps are both tightly secured on the terminals.  To check if they are “tightly secured”, when you try to wobble the clamp back and forth, you should be able to feel the clamp tightly connected.  FAILURE TO DO SO MAY CAUSE DAMAGE TO JUMPER OR CAUSE SPARKS.  Despite the size, the JUMPER is an automobile grade battery pack and does have a peak output of 300 AMPS.

Step 10:  Make sure the JUMPER is completely off. (JUMPER is off if there are no LED lights on the indicator)ER by plugging in the end of the jumper cable into the battery pack. The port only goes in one way, so please double check before plugging in.

Step 11: Carefully connect the cables to JUMPR by plugging in the end of the jumper cable into the battery pack. The port only goes in one way, so please double check before plugging in.

Step 12: Once the end of the jumper cable is securely plugged into JUMPER and the positive and negative terminals are securely clamped onto the battery or jumper terminals. You may activate the battery by pressing the button on the side of the JUMPR unit.

Step 13: If JUMPER is fully charged, you should see 1-4 Blue LEDs light up JUMPER. This indicates that JUMPER is on and you’re ready to jump-start your car.  We recommend jumping cars with at least 2 LEDs on JUMPER for optimal performance.  Crank Amperage may be decreased if only one LED is lit.

Step 14: Go to your car and turn on the ignition.

Step 15: In most cases, the car will start.  If it fails to start, leave JUMPER connected for a minute or two and try again.  If it fails to start after a minute, wait another a minute to start the vehicle.

Step 16: DO NOT leave JUMPER connected to the battery for more than 5 minutes.  If you cannot start your car after 5 minutes, there may be something wrong with your car, such as bad starter.

Step 17: If the car starts, DO NOT leave JUMPER connected to the car for more than 5 minutes.  Carefully remove JUMPER by unclamping NEGATIVE (black) cable first, then the POSTIVE (red) cable.  Extended clamp on the power may cause the damage to your JUMPER product.

Step 18: Unplug the jumper cables from JUMPER unit carefully making sure the red and black clamps do not touch each other.

Step 19: Congratulations, you’ve jump-started your car.

How long do you think the battery will last?

If you are referring to the JUNOJUMPR, typical jump will draw 500- 1000mAh so it really depends on what stage your car battery is in. In terms of cellphones, it can charge an iPhone around 3 times or more. As far as shelf life, it’ll hold a charge for at least 6 months, but throughout the 6 months, it may lose power over the weeks. This also differs depends on your storage condition.

If I use JUNOJUMPR to recharge my phone or other device, at what point will I not be able to boost my car battery?

This really depends on how many times you recharged your phone with the battery. Generally we recommend at least seeing 2 LEDs (out of 4) light up to jump start your car. Also depends on the state of your car battery.  JUNOJUMPR has 6000mAh, to jumper start a viehicle, each jump may require 500 up to 1000mAh.

How do I know when the JUNOJUMPER has been fully charged?

The JUNOJUMPER comes with four blue LED Light indicators. The blue LED Light indicators will blank when the battery pack is being charged. When the battery pack has been fully charged, the device will turn off automatically, and all four blue LED light indicators will stay on when you press the power button

Kaebo Lighting Cable

What type of devices I can charge with Kaebo ?

The kaebo is compatible with iPhone 5, 5c, 5s, iPhone 6, iphone 6 Plus, iPod Nano 7, iPod Touch 5, iPad 4, iPad5, iPad Air, iPad Mini, iPad Mini Retina. NOT compatialbe with iPhone 4, iPad2, iPad 3, iPod Nano 6, iPod Touch 4 or earlier versions.

Will my iPhone shows “accessory is not certified” message when I plug in the kaebo?

It will not. The kaebo charger is Apple Certified MFI lighting cable, 100% Compatible with ios 8, no warning message.

Konnect Kolor K1200

What if I am not getting the full mAh out of my battery?

The battery may advertise a specific amount of mAh, but you will have to remember that it might lose some power while charging and/or how often you using your device while charging it. If you are not getting close to the expected amount, please send us a support request to determine whether you have a defective battery or not.

What is the difference between the 1A and 2.1A output charge ports?

The different amperage is made to support different devices that require higher amperage. In general, the 1A is for cell/smartphones and other small devices. And the 2.1A is for larger devices, such as the Apple iPad and other tablets. Currently there are cell/smartphones that accept the 2.1 amperage input as well.

Can I charge my tablet using this device?

Yes.  This battery can charge many devices including smartphones, cameras, tablets, GPS, eReaders and other digital devices.  

How do I charge the battery?

Using your provided cable, plug in the micro-USB end into the micro-USB on the battery pack. Plug in the bigger USB end into an AC wall adapter or into your computer.  The device should start charging immediately.  Once the battery has been fully charged, it will turn off automatically.

How do I charge my device using this battery?

You can charge your device by connecting the USB charging cable that is compatible for you personal device into the battery pack, then pressing the power button. You device should begin charging right away. 

I am a little concerned about 2.1 amps being a little high for cellphone charging (typically 1A). Will this shorten my battery life?

Most smartphones nowadays (iPhone 5, Samsung Galaxy S Series, Samsung Galaxy Note series will endure a 2.1A output. Realistically, plugging a phone into a charger that supplies more than needed is actually okay. Current (amperage) is supplied usually by demand, unlike voltage. The phone’s charging circuit will take what it needs, and generally the 5V 2.1A is just a power source. Older phones (flip phones) may not have a chip inside the phone regulating the charge, but most smartphones today, Apple and Samsung, and Sony will all draw power as they need.

How do I know when the Konnect Kolor K1200 has been fully charged?

The Konnect Kolor K1200 comes with a LED indicator. When the battery pack is being charged, the LED indicator will display a percentage from 1-100. When the LED indicator displays 100%, the battery pack has been fully charged.

What comes with my package?

Along with your battery pack, in the package you will receive a micro USB cable for charging the battery pack along with a user menu. All Juno Power external battery pack do not come with AC wall adapter or USB cable for charging your Mobile device .

How many times can the Konnect Kolor K1200 fully charge my mobile device?

It depends on the mAh of your device. Generally, the Konnect Kolor K1200 when fully charged can charge your mobile phone up to 5-6 times.

Konnect Plug K600

What if I am not getting the full mAh out of my battery?

The battery may advertise a specific amount of mAh, but you will have to remember that it might lose some power while charging and/or how often you using your device while charging it. If you are not getting close to the expected amount, please send us a support request to determine whether you have a defective battery or not.

Can I charge my tablet using this device?

Yes.  This battery can charge many devices including smartphones, cameras, tablets, GPS, eReaders and other digital devices.  

How do I charge the battery?

Using your provided cable, plug in the micro-USB end into the micro-USB on the battery pack. Plug in the bigger USB end into an AC wall adapter or into your computer.  The device should start charging immediately.  Once the battery has been fully charged, it will turn off automatically.

How do I charge my device using this battery?

You can charge your device by connecting the USB charging cable that is compatible for you personal device into the battery pack, then pressing the power button. You device should begin charging right away. 

What comes with my package?

Along with your battery pack, in the package you will receive a micro USB cable for charging the battery pack along with a user menu. All Juno Power external battery pack do not come with AC wall adapter or USB cable for charging your Mobile device .

How may times can the Konnect Plug K600 fully charged my mobile device?

It depends on the battery capacity of your device.Generally the Konnect Plug K600 can fully charged your mobile device 2-3 times.

Konnect Two K900

What if I am not getting the full mAh out of my battery?

The battery may advertise a specific amount of mAh, but you will have to remember that it might lose some power while charging and/or how often you using your device while charging it. If you are not getting close to the expected amount, please send us a support request to determine whether you have a defective battery or not.

What is the difference between the 1A and 2.1A output charge ports?

The different amperage is made to support different devices that require higher amperage. In general, the 1A is for cell/smartphones and other small devices. And the 2.1A is for larger devices, such as the Apple iPad and other tablets. Currently there are cell/smartphones that accept the 2.1 amperage input as well.

Can I charge my tablet using this device?

Yes.  This battery can charge many devices including smartphones, cameras, tablets, GPS, eReaders and other digital devices.  

How do I charge the battery?

Using your provided cable, plug in the micro-USB end into the micro-USB on the battery pack. Plug in the bigger USB end into an AC wall adapter or into your computer.  The device should start charging immediately.  Once the battery has been fully charged, it will turn off automatically.

How do I charge my device using this battery?

You can charge your device by connecting the USB charging cable that is compatible for you personal device into the battery pack, then pressing the power button. You device should begin charging right away. 

I am a little concerned about 2.1 amps being a little high for cellphone charging (typically 1A). Will this shorten my battery life?

Most smartphones nowadays (iPhone 5, Samsung Galaxy S Series, Samsung Galaxy Note series will endure a 2.1A output. Realistically, plugging a phone into a charger that supplies more than needed is actually okay. Current (amperage) is supplied usually by demand, unlike voltage. The phone’s charging circuit will take what it needs, and generally the 5V 2.1A is just a power source. Older phones (flip phones) may not have a chip inside the phone regulating the charge, but most smartphones today, Apple and Samsung, and Sony will all draw power as they need.

What comes with my package?

Along with your battery pack, in the package you will receive a micro USB cable for charging the battery pack along with a user menu. All Juno Power external battery pack do not come with AC wall adapter or USB cable for charging your Mobile device .

Nova Blox N400

What if I am not getting the full mAh out of my battery?

The battery may advertise a specific amount of mAh, but you will have to remember that it might lose some power while charging and/or how often you using your device while charging it. If you are not getting close to the expected amount, please send us a support request to determine whether you have a defective battery or not.

Can I charge my tablet using this device?

Yes.  This battery can charge many devices including smartphones, cameras, tablets, GPS, eReaders and other digital devices.  

How do I charge the battery?

Using your provided cable, plug in the micro-USB end into the micro-USB on the battery pack. Plug in the bigger USB end into an AC wall adapter or into your computer.  The device should start charging immediately.  Once the battery has been fully charged, it will turn off automatically.

How do I charge my device using this battery?

You can charge your device by connecting the USB charging cable that is compatible for you personal device into the battery pack, then pressing the power button. You device should begin charging right away. 

What comes with my package?

Along with your battery pack, in the package you will receive a micro USB cable for charging the battery pack along with a user menu. All Juno Power external battery pack do not come with AC wall adapter or USB cable for charging your Mobile device .

Novapak iPhone 6 Extended Battery

What if I am not getting the full mAh out of my battery?

The battery may advertise a specific amount of mAh, but you will have to remember that it might lose some power while charging and/or how often you using your device while charging it. If you are not getting close to the expected amount, please send us a support request to determine whether you have a defective battery or not.

How do I charge the battery?

Using your provided cable, plug in the micro-USB end into the micro-USB on the battery pack. Plug in the bigger USB end into an AC wall adapter or into your computer.  The device should start charging immediately.  Once the battery has been fully charged, it will turn off automatically.

What comes with my package?

Along with your battery pack, in the package you will receive a micro USB cable for charging the battery pack along with a user menu. All Juno Power external battery pack do not come with AC wall adapter or USB cable for charging your Mobile device .

Trident

How do I know how much power is left on my battery?

Locate the power button on the left side of the battery near the top.  Press it and turn it on.  When the battery is turned on, the LCD screen will display both a battery icon and a percentage, both of which indicate the amount of power left on your battery.

How do I charge the battery?

Using your provided cable, plug in the micro-USB end into the micro-USB on the battery pack. Plug in the bigger USB end into an AC wall adapter or into your computer.  The device should start charging immediately.  Once the battery has been fully charged, it will turn off automatically.

How do I charge my device using this battery?

You can charge your device by connecting the USB charging cable that is compatible for you personal device into the battery pack, then pressing the power button. You device should begin charging right away.